Free shipping on orders of $79 or more

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Shipping policy

US Domestic Shipping Policy

We ship products from two fulfillment centers — our U.S. warehouse and our Korea warehouse.
Shipping fees and delivery times vary depending on the origin of the shipment, but orders over $79 within the U.S. always qualify for free shipping, regardless of origin.

Business Hours

Orders are handled and shipped Monday through Friday until 10 AM (PST), excluding federal holidays.
Orders placed after 10 AM (PST) on Friday will be shipped starting the following Monday unless it falls on a federal holiday.

Delivery Fees

Free shipping on orders of $79 or more 
For orders under $79, shipping fees are applied depending on the fulfillment center:

  • U.S. Warehouse: UPS/USPS carrier rate + $3.00 handling fee

  • Korea Warehouse: Flat shipping fee $21.90 USD + $3.00 handling fee

Order Placement and Cut-Off Time

All orders received before Friday 10 AM (PST) will be eligible for same-day shipping.
Orders received after Friday 10 AM will be processed the following Monday.

Processing and Shipment

Orders received before the cut-off time will be processed and shipped on the same day.
Orders received after the cut-off time will be processed on the next business day (Monday).

Delivery Time

  • U.S. Warehouse shipments: 2–5 business days

  • Korea Warehouse shipments: 7–14 business days (may vary by region and customs clearance)

Tracking Orders

Once your order is shipped, we will provide you with a tracking number via email.

Seoul Glows International Shipping Policy

We ship to over 60 countries worldwide, offering reliable delivery through DHL, FedEx, USPS, and UPS.
Shipping rates and delivery times are calculated at checkout to ensure a seamless experience.

International Shipping Options

  • DHL eCommerce: Discounted rates, plus a $3.00 handling fee

  • DHL Express: Premium option for faster delivery. Carrier rates apply

  • UPS: Discounted rates, plus a $3.00 handling fee

  • USPS: Discounted rates, plus a $3.00 handling fee

For shipments originating from Korea, a flat shipping fee of $24.90 USD applies for orders under $79.
Orders over $79 shipping to the U.S. are eligible for free shipping.

Estimated Delivery Times by Region

DHL eCommerce

  • USA / Canada / Guam / Puerto Rico / Philippines: 5–7 days

  • United Kingdom / Australia / New Zealand: 7–10 days

  • Europe (General): 10–14 days

  • Asia (Japan, Singapore, Hong Kong): 7–10 days

  • Other Regions: 14–21 days

DHL Express

  • USA: 2–4 days

  • Europe: 3–5 days

  • Asia (Japan, Korea, Singapore): 2–5 days

  • Other Regions: 5–7 days

UPS (International)

  • USA: 5–7 days

  • Canada: 7–10 days

  • Europe: 10–14 days

  • Asia: 7–10 days

  • Rest of World: 14–21 days

USPS (International)

  • USA (Domestic): 5–7 days

  • International Destinations: 10–20 days (depending on region and customs clearance)

Handling Fees

A $3.00 USD handling fee applies to all shipping services from the U.S. warehouse.
No handling fee is applied to Korea warehouse shipments.

Taxes & Customs Information

Customers are responsible for any applicable customs duties, taxes, or VAT in their destination country.
Customs clearance may delay delivery times. Please check your local import policies before placing an order.

Taxes by Region:

  • Australia: GST 10%

  • Singapore: 9%

  • Norway: VAT 25%

  • United States: Taxes may vary by recipient's address

  • Saudi Arabia: VAT 15%; no refunds or re-deliveries for customs issues

  • China: Orders exceeding ¥1,000 may face customs clearance delays

  • France: Failed deliveries are returned immediately, and no refunds are issued. Customs fee: €21

  • Europe (General): As of July 1, 2021, new VAT rules apply. Check your country’s tax rate before ordering

  • Bahrain: Orders over $100 require formal customs clearance (restrictions on food, medicine, CDs, and magazines)

Customs and Taxes Notice (Worldwide)

Customers are responsible for all customs-related fees, including import taxes, value-added taxes (VAT), and additional charges such as customs, service, administration, or warehousing fees.
Since customs regulations vary by country, please contact your local customs office for details.
Customs-related matters are beyond the control of Seoul Glows, and customers are fully responsible for any issues, including customs refusals due to unpaid taxes, restricted items, or other customs-related problems.

Customs Refusal (Worldwide)

We are not responsible for packages refused by customs, regardless of the reason (e.g., refusal to pay taxes, banned items, or other customs-related issues).
If a refused package is returned to Seoul Glows, we will notify the customer, who must pay the additional shipping cost for re-shipment.
No refunds or replacements will be provided for customs-related refusals.
If you wish to return the product instead, the buyer is responsible for the return shipping cost. Refunds are processed once the product arrives back at Seoul Glows in its original condition.

We appreciate your trust in Seoul Glows and strive to deliver your favorite K-beauty products quickly and securely.
Should you have any questions regarding shipping, feel free to contact us at Help@seoulglows.com