Return policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at help@seoulglows.comPlease note that returns will need to be sent to the following address: [1111 E Watson Center Rd unit#C, Carson, CA 90745]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at help@seoulglows.com
Return of Defective or Wrong Items
Seoulglows will be responsible for return shipping costs if the claim is confirmed to be valid, and if the damaged or wrong items are returned via UPS ground. Return shipping costs will be refunded in coupon code within 10 business days of receipt of your return. No compensation for shipping costs will be provided when using other shipping methods.
Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of return authorization date.
In cases of defective or wrong items return, Seoulglow will provide a replacement item instead of a refund. If replacement items are out of stock, item value will be refunded in the form of coupon code.
Return of Non-Defective
You will be responsible for the return shipping charges for change of mind return reason. We recommend you using a service with a tracking number to help us locate the package.
Return items must be in original condition, unused, unworn, unwashed, and free of stains with all original tags attached and in their original packaging. Returns should be packed and shipped within 7 business days upon receipt of return authorization date.
Refunds for change of mind items will be issued in the form of coupon code. Refunds will be processed when returned products are received and confirmed to be in acceptable condition by our Returns Team.
Unfortunately, we cannot accept returns on sale items or gift cards.
Package Theft / Issues
In the event of theft, we will issue you a refund of up to $100 in points for the first instance. However, for any subsequent thefts to the same address or account, you will be solely responsible for the products left at your delivery address. will not offer refunds for any subsequent theft claims.
Unfortunately, we cannot accept returns on sale items or gift cards.